Shipping, Returns & Payment
SHIPPING
We offer FREE domestic shipping for all orders over $30 and typically ship orders within 24 hours.
For Canadian orders, we offer FREE shipping for all orders over $75 and a flat $10 shipping fee for orders under $75. Please be aware that orders shipped to Canada may be subject to additional Goods and Services Tax (GST) and/or Harmonized Sales Tax (HST), duty as per Canadian law and added by your local customs. These are not included in the total at checkout and will be your responsibility upon delivery.
For U.K. orders, we offer FREE shipping for all orders over $75 and a flat $10 shipping fee for orders under $75. Please be aware that orders shipped to the UK may be subject to additional Value Added Tax (VAT) and/or customs duties as per UK law. These fees are not included in the total at checkout and will be your responsibility upon delivery.
For other international orders (with the exception of Australia and New Zealand), we offer FREE shipping for all orders over $100 and a flat $15 shipping fee for orders under $100. Please be aware that international orders may be subject to additional taxes and or duty as per local law and added by local customs. These fees are not included in the total at checkout and will be your responsibility upon delivery.
Note: Due to the U.S. Postal Service temporarily suspending First Class Package International Service delivery to Australia, our shipping fee to Australia and New Zealand has been temporarily increased to $50 to cover our increased costs of using an alternate provider.
OUR PROMISE TO YOU
At Aid Through Trade™, we deeply value our customers. Thanks to people like you, we have the power to help improve hundreds of lives in Nepal. For that reason, we treat each customer with respect and we know you do the same for us.
All of our jewelry is handmade by our artisans in Nepal and may vary slightly from piece to piece in composition and color. We hope you appreciate that each piece is as unique as the artisan who made it.
RETURNS & EXCHANGES
If for any reason you are not satisfied with our products, we accept returns or exchanges within 30 days of your original purchase. To initiate a return, please email us at info@aidthroughtrade.com.
WARRANTY
We take great pride in the superior quality of our products. The Original Roll-On® Bracelet comes with a Lifetime Guarantee. On the rare occasion that your bracelet is damaged or defective, let us know and we will replace it!
In the case that we no longer stock an item, we will do our best to work with you to find a substitute.
To inquire about replacing a damage or defective item, please email us at info@aidthroughtrade.com.
PAYMENT
We are pleased to accept the following payment methods for online purchases: Mastercard, Visa, American Express, Discover, PayPal, ShopPay and Afterpay installments.
Aid Through Trade™ reserves the right to amend this policy at any time and to restrict or disallow replacements for any reason.